Terms of service
By using our services, you agree to our Terms of Service, which outline your rights, responsibilities, and the conditions for using our platform. Please review these terms carefully to ensure a smooth and secure experience.
Terms of Service Agreement
1. OVERVIEW
1.1. Introduction
We appreciate your decision to work with us. Before proceeding, carefully review this Terms of Service Agreement (referred to as the "Agreement"). This document outlines your rights and obligations when using ProxyHero Services, details your access to these services, and governs the relationship between AccessMaster LCC (the "Company") and you as a user or client.
1.2. Definition of the Company
In this Agreement, terms like "we," "us," and "our" refer to AccessMaster LLC registered on October 21, 2024 located at Sofia, Zaharna fabric entry A, 3rd floor, 5th ap. The Company serves as the primary service provider under this Agreement.
1.3. Definition of the Client
Anyone utilizing the Company's services or visiting its website is recognized as a "Client" under this Agreement. This includes both natural persons and legal entities, where the latter is represented by an individual.
1.4. Website Definition
The term "Website" specifically refers to the domain proxyhero.app.
1.5. Services Provided
The Company offers various IP address proxy solutions, which include connectivity to the internet and data collection or proxy management tools. Clients may access these services through the Website. The Client's access is restricted to services paid for in full and valid only for the purchased period. A comprehensive list of services is available on the Website, and the Company reserves the right to modify this list at any time without prior notification.
1.6. Eligibility for Access
The Services are available to individuals over 18 years old and to legal entities properly established and represented by authorized individuals. You are responsible for confirming your eligibility and legal capacity to use the Company's Services. By agreeing to this Agreement, you confirm your age or authority to represent a legal entity, and your ability to fulfill the obligations outlined herein.
1.7. Legal Binding
This Agreement establishes a binding contract between you (or the entity you represent) and the Company. By creating an account, purchasing, accessing, or using the Services or Website, you accept and agree to these terms. If acting on behalf of an organisation, you acknowledge your authority to bind it to this Agreement.
1.8. Activation of the Agreement
The Agreement is fully effective once you register an account on the Website. Its provisions also apply to any use of the Website prior to registration, including adherence to the Privacy Policy.
1.9. Conditional Offer
Your acceptance of this Agreement is a condition for accessing or using the Website and its features. If you disagree with any part of these terms, you must discontinue use immediately.
1.10. Agreement Updates
The Company may update the Agreement periodically to reflect new laws, regulations, or improvements to services and features. Changes are effective upon publication. It is your responsibility to review the Agreement regularly. Continued use of the Services indicates your acceptance of the latest terms.
1.11. Contact Information
For any queries regarding this Agreement, please contact us at support@proxyhero.app.
2. USER ACCOUNT
2.1. Creating an Account
To use the Services, you must register an account on the Website by completing the registration form at https://console.proxyhero.app/auth/register. This involves providing necessary details such as your name, organization (if applicable), email, password, billing information, and other relevant data.
2.2. Privacy Policy
By using the Website and creating an account, you consent to the processing of your personal data for service provision, website functionality, and marketing. Details about data usage are outlined in the Privacy Policy at https://proxyhero.app/tos.
2.3. Required Registration Information
During registration, you must provide:
The Company may revise the information needed for registration at any time, adding or removing requirements.
2.5. Verification Process
To ensure compliance and service delivery, the Company may request identity verification or confirmation of the details provided. All such checks are conducted under the Privacy Policy.
2.6. Email Verification
You must verify your email address by clicking the link sent to your registered email.
2.7. CAPTCHA Requirements
For security purposes, you may be asked to complete a CAPTCHA test during registration, login, or other processes as deemed necessary by the Company.
2.8. Data Resubmission
You may be required to update or resubmit your registration information periodically or as requested by the Company.
2.9. Accuracy of Information
By registering, you confirm that the information provided is accurate, current, and legitimately yours. This includes the use of your own email address and payment methods.
2.10. Account Confidentiality
Your account is for personal or organizational use only and must not be shared with unauthorized parties. You are responsible for safeguarding your login credentials and notifying the Company of any unauthorized access. Ensure that your password remains unique and confidential.
By adhering to these revised terms, the integrity of the original legal content is preserved while rewording prevents direct phrase-based searchability.
3. PRICING AND PAYMENT TERMS
3.1. Service Fees. Services may either be offered free of charge or for a specified fee (e.g., on a free-trial basis for a limited time – see Clause 3.4). The Company retains the right to unilaterally establish the pricing for Services, including their duration, promotions, discounts, and payment rules. The current pricing details for all Service categories can be found on our Website, proxyhero.app.
3.2. Tax Responsibilities. Prices listed for our Services do not include taxes and are displayed net of any applicable charges such as withholding taxes or other levies. You, as the Client, are solely responsible for covering any taxes, duties, or fees associated with the Services, where applicable.
3.3. Price Adjustments. We reserve the right to modify the fees for our paid Services to reflect changes in our operational costs (e.g., expenses related to sales, marketing, personnel, IT, etc.). Any price changes will not affect ongoing subscriptions or payments already made for single-time Services. Updates to prices take effect upon subscription renewal or new orders. It is your responsibility to verify the latest pricing and Service features on the Website before placing an order. Should you disagree with a new price, you may cancel your subscription before the next billing cycle or refrain from making further purchases. Continued use of Services constitutes acceptance of the updated pricing.
3.4. Free Trial Periods. We may provide free trials for certain paid Services (the "Free Trial"). These trials are valid for a limited time and, upon expiration, the Services will be suspended unless payment is made for further usage.
3.5. Payment Obligations. You are required to pay for any paid Services purchased, including associated fees and charges incurred under your account. Payment terms, methods, and schedules are detailed on the Website and in your Account. Non-payment may result in suspension or cancellation of the Services.
3.6. Accepted Payment Methods. To acquire Services from our Website, you must provide valid payment details, such as a credit card, debit card, or any other accepted payment method listed on the Website.
3.7. Billing Authorizations. By supplying a payment method, you confirm that you are authorized to use it, the payment information provided is accurate, and you permit us to charge the selected method for the Services purchased. You can access your billing history through your Account, and any payment inquiries can be directed to us.
3.8. Fraud Prevention. We reserve the right to verify payments made via credit or debit card before processing your purchase.
3.9. Payment Transactions. The Company may retry failed payment attempts to finalize transactions and reserves the right to amend its payment processing partners as needed.
3.10. Subscription Services. Our Services may be purchased on a one-time-use or subscription basis (e.g., monthly, annually, or otherwise). Subscriptions renew automatically unless canceled before the renewal date. Payment options for subscriptions include (i) scheduled payments based on the time period elapsed or (ii) usage-based payments for proxies consumed. The specifics are outlined in the Service description on the Website. You must ensure your payment information remains valid and sufficient funds are available for subscription coverage.
3.11. Recurring Charges. Subscriptions involve automatic renewals and recurring charges using the agreed-upon payment method and intervals unless canceled beforehand.
3.12. Service Fee Structures. Services are offered based on various pricing models:
3.14. Updated Payment Details. Notify us promptly of any changes to your payment information (e.g., new card numbers or expiration dates) to avoid interruptions in subscription services.
3.15. Payment Providers. Purchases may be facilitated through third-party providers or payment processing companies, as specified by the Company.
3.16. Fee Disputes. Any concerns regarding fees or charges must be submitted in writing within three months of the transaction date.
4. REFUND POLICY
4.1. General Refund Conditions. Payments for Credits, subscriptions, or one-time-use Services are non-refundable, except when Services are defective or inactive due to Company-related technical issues within the first 24 hours of purchase. If the problem is not resolved promptly, you may request a refund by providing proof of the issue. Claims submitted after the 24-hour period imply acceptance of the Service quality.
4.2. Refund Method. Approved refunds are processed through the original payment method or as Credits added to your Account.
5. SHIPPING POLICY
5.1. Delivery of Proxy Services
After your payment is successfully processed, proxy access will be delivered instantly to the email address or account tied to your purchase. You will also receive comprehensive instructions to configure and utilize the service.
5.2. Delivery Timeline
Should you encounter difficulties in receiving your proxy access or setting up the service, please reach out to our support team via email at support@proxyhero.app.
5.4. Refunds and Cancellations
As the service provided is digital, all sales are final. For exceptions and more details, refer to Section 4 titled “Refund Policy.”
5.5. Service Renewal
6. LICENSE TERMS
6.1. License Scope
Subject to compliance with this Agreement, we provide you with a personal, non-transferable, revocable, and limited license to use the systems, software, or materials available on our Website in connection with your purchased Services. The duration and scope of this license depend directly on the Services you purchase. No other rights, explicit or implied, are granted under this Agreement.
6.2. Permitted Use of Licensed Materials
The Company’s systems, software, or materials accessible via the Website may only be used for research, personal purposes, or lawful commercial activities as outlined in this Agreement and relevant laws. Use of these materials ends upon cessation of service use or termination of this Agreement. The Company retains the right to suspend or withdraw support for any functionality, partially or entirely, without prior notice. In such cases, your license will be automatically suspended.
6.3. Ownership Rights
All rights to the Company’s systems, software, and materials remain with the Company or its licensors. You receive no ownership of any content, tools, or systems provided. This applies equally to the Website, Services, or any associated intellectual property, including reports, designs, and other Company-generated materials.
6.4. Restricted Uses of the License
The following actions are prohibited unless expressly permitted:
If you voluntarily provide suggestions, feedback, or ideas regarding the Company’s Website, systems, or services, you agree that:
7. RESTRICTED AND UNACCEPTABLE USAGE
7.1 General Principles
The Company is committed to maintaining a secure and user-friendly environment for its Website and Services. Therefore, any utilization of the Website and Services for illicit purposes, including but not limited to money laundering, terrorist activities, or violations of trade sanctions, is strictly forbidden. Users found in violation of any applicable laws or this Agreement—whether through repeated breaches or a single infraction—may have their Accounts or access to Services suspended or terminated without prior notice, at the Company’s sole discretion. For further details, refer to Section 11, “Suspension and Termination.”
7.2 Activities Deemed Prohibited
When accessing and using the Website and Services, you must not engage in or facilitate others in performing the following actions:
Note: The list below is illustrative and not exhaustive.
7.2.1 Illegal Actions
Participate in, promote, or provide guidance on any form of unlawful conduct, such as theft, fraud, forgery, blackmail, bribery, violence, and other criminal offenses punishable under the law. This includes activities such as evading legal enforcement, aiding money laundering, or facilitating prohibited transactions.
7.2.2 Terrorism and Related Support
Directly or indirectly support terrorism by creating, distributing, or engaging with materials related to terrorist organizations, illegal groups, or criminal bodies. This includes content that facilitates communication with such entities, recruits members, finances activities, or provides information on the creation of weapons or tools for terrorist purposes.
7.2.3 Fraud and Impersonation
Engage in fraudulent activities, including identity theft, misrepresentation, or unauthorized collection or distribution of financial data, credit card details, or other sensitive information. Fraudulent impersonation or pretending to hold a false identity for deceitful purposes is also prohibited.
7.2.4 Malicious Practices
Encourage or promote witchcraft or similar harmful practices that violate human rights or cause physical harm.
7.2.5 Malware Distribution
Create, transmit, or distribute malicious software, including but not limited to viruses, trojans, spyware, or adware, that disrupts or compromises the operation of computers, networks, or related systems.
7.2.6 Network Disruption
Perform actions such as Denial-of-Service (DoS) or Distributed Denial-of-Service (DDoS) attacks that impair or render network resources inaccessible.
7.2.7 Unauthorized Interference
Access or interfere with other systems, devices, or networks without authorization, causing disruption, damage, or denial of service.
7.2.8 Distribution of Harmful Content
Share or distribute content deemed abusive, harassing, illegal, or otherwise objectionable, including material that infringes on the rights of others or poses a hazard to public safety.
7.2.9 Prohibited Content
Engage with or distribute content that is improper, socially unacceptable, or violates societal norms, including pornography, materials promoting child exploitation, drug use, human trafficking, or incitement to violence. This prohibition extends to content that encourages hate speech, misinformation, or acts of extremism.
7.2.10 Hate Speech and Discrimination
Promote, endorse, or engage in hate speech, racism, religious intolerance, or any form of discrimination, including content that incites violence or disrupts social harmony.
7.2.11 Intellectual Property Violations
Violate copyright, trademarks, or other intellectual property rights by distributing pirated material, circumventing copyright protections, or providing unauthorized tools for piracy.
7.2.12 Fraudulent Online Activities
Conduct online scams, click fraud, or generate fake traffic aimed at exploiting advertising platforms, inflating metrics, or damaging digital ecosystems.
7.2.13 Manipulated Social Engagement
Operate fake social media accounts, produce deceptive reviews, or create artificial social engagement such as false likes, shares, or comments.
7.2.14 Privacy Breaches
Engage in invasive activities such as wiretapping, espionage, or unauthorized sharing of private information, including medical records, communication logs, or confidential data.
7.2.15 Competition with the Company
Develop, assist in, or operate any service that directly competes with the Company’s offerings, or replicate its features, ideas, or functionalities.
7.2.16 Service Disruption
Engage in activities that interfere with the integrity or performance of the Website or Services.
7.2.17 Unauthorized Access
Use the Services or Website after suspension or termination of your Account or if barred from access for any reason.
7.2.18 Automated Tools
Use bots, scrapers, or other automated tools to access or exploit the Services without explicit prior consent.
7.2.19 Unauthorized Commercial Use
Resell or commercially exploit the Company’s Services or intellectual property rights without authorization.
7.2.20 Lawful Use Requirement
Ensure your use of the Website and Services complies with applicable laws and regulations. Any attempt to bypass or evade this Agreement is strictly prohibited.
7.3 Compliance with Legal Framework
As the Company is registered in Bulgaria, all activities must align with applicable laws of Bulgaria, EU regulations, and relevant international frameworks. Clients are solely responsible for verifying compliance with these standards and seeking legal advice if necessary.
7.4 Blocking Access
Certain websites or content deemed harmful, illicit, or against public interest may be blocked by the Company or local internet providers. Clients are urged not to attempt access to such blocked content, as doing so may result in the suspension of Services (see Section 11).
7.6 Reporting Violations
We encourage clients to report violations of these rules or suggest additional content for blocking. Any information shared with the Company is voluntary and does not warrant compensation.
7.7 Personal Responsibility
Clients are expected to exercise reasonable judgment in identifying prohibited actions or content.
8. DISCLAIMERS8.1 Verify Information
While efforts are made to maintain accurate and up-to-date information on the Website, the Company does not guarantee its completeness or correctness. Clients are advised to confirm details before making decisions and to contact the Company at support@proxyhero.app with any questions.
8.2 "As-Is" Services
The Website and Services are provided "as-is," with no warranties implied or expressed. The Company disclaims liability for errors, performance issues, or any potential infringement. Some exclusions may not apply in certain jurisdictions, and users may have additional rights based on local laws.
9. LIMITATION OF LIABILITY
9.1. Awareness of Risks
Utilizing, transmitting, or retrieving data and content over the internet involves inherent risks. We strongly advise you to fully understand these risks before using our Services. The Company disclaims responsibility for any behaviors or actions of its Clients, users, or visitors while they access or utilize the Website and Services. As a Client, you acknowledge and accept the risks associated with the use of our Website and Services, including, but not limited to, those outlined below:
9.2. IT and Software Vulnerabilities
We do not guarantee that access to the Website and Services will be uninterrupted or error-free. Software, associated technologies, or systems may have bugs, vulnerabilities, or other flaws. Issues such as downtime, data loss, service delays, errors, outdated information, or corrupted files may occur. At our discretion, we may modify, suspend, or terminate the Services or specific features at any time. To the extent allowed by law, we are not liable for such changes or disruptions. Occasionally, unexpected outages due to software, hardware, telecommunication, or other failures may impact the Services. We cannot control the timing, frequency, or duration of these interruptions.
9.3. Regulatory Compliance Risks
Legal jurisdictions may implement new regulations or reinterpret existing ones, potentially affecting the operation or use of the Website and Services. While the Company strives to comply with applicable regulations, you are responsible for ensuring your use of the Services adheres to relevant laws.
9.4. Threat of Theft or Attacks
The technologies and platforms underlying the Services may be susceptible to electronic or physical attacks that could impact their development, operation, or usability.
9.5. Tax Implications
Your use of the Website or Services may carry tax obligations. Consult your tax advisors to understand the potential implications and ensure compliance with applicable tax laws.
9.6. Spoofing and Phishing Risks
Be cautious of spoofing or phishing attacks that may appear to originate from the Company. Always log in at the official portal (e.g., console.proxyhero.app) and verify communications by contacting us directly at support@proxyhero.app if you have doubts. The Company is not liable for losses resulting from such attacks, including those involving fraudulent advertisements or links.
9.7. Use at Your Own Risk
The use of the Website and Services is at your sole discretion and risk. The Company, its affiliates, employees, officers, and directors are not liable for any direct, indirect, punitive, incidental, special, or consequential damages arising from your use or inability to use the Services or Website. In all cases, the Company's liability is capped at the total amount paid by you in the 12 months preceding the event in question, excluding attorney fees or court costs, unless otherwise mandated by applicable law.
9.8. Jurisdictional Variations
Some jurisdictions may not allow the exclusion or limitation of liability for certain damages or claims. If such exclusions are not permitted in your area, the Company’s liability is limited to the maximum extent allowed by applicable law.
9.9. Access Responsibility
It is your responsibility to ensure compatibility with hardware, software, or other technical requirements needed to access the Website and Services. If you encounter technical issues, contact support@proxyhero.app for assistance. However, the Company is not obligated to provide solutions or compatibility support.
9.10. Internet Security and Reliability
Although the Company takes security measures to protect the Website and Services, the internet is inherently insecure, and unpredictable events like cyber-attacks or data breaches may occur. Clients should implement their own security measures to protect their data and systems.
10. INDEMNIFICATION
You agree to indemnify and defend the Company, its affiliates, and their respective employees, agents, and representatives against claims, liabilities, and expenses (including legal fees) arising from your breach of this Agreement, noncompliance with laws, or misuse of the Services.
11. ACCOUNT SUSPENSION OR TERMINATION
11.1. Company-Initiated Actions
We may suspend or terminate your account if:
In cases of suspension, we will notify you via email, specifying the reason, suspension duration, and steps for reinstatement (if applicable).
11.3. Consequences of Termination
If terminated due to your breach, you forfeit refunds or rewards. Your right to access the Services ceases immediately.
11.4. Permanent Ban for Violations
If the Company suspects legal violations, it may report the matter to law enforcement and impose a lifetime ban.
11.5. Termination Requests
To terminate your account, use the “Delete Account” option in your settings or email us at support@proxyhero.app.
12. THIRD-PARTY SERVICES
Third-party service providers may assist in delivering the Services. These services are governed by the providers' terms, and the Company is not responsible for disputes or data handling by such providers.
13. GOVERNING LAW AND DISPUTE RESOLUTION
13.1. Applicable Law
This Agreement is governed by the laws of Bulgaria, excluding conflict of law principles.
13.2. Informal Dispute Resolution
Contact us at support@proxyhero.app for dispute resolution before pursuing legal action.
13.3. Judicial Resolution
Unresolved disputes may be brought before courts in .
13.4. EU Online Dispute Resolution
EU residents can report disputes via the European Commission’s online platform.
14. MISCELLANEOUS
Key provisions regarding sanctions, restricted jurisdictions, severability, and force majeure apply as outlined in this Agreement.
15. CONTACT INFORMATION
For inquiries, email:
1. OVERVIEW
1.1. Introduction
We appreciate your decision to work with us. Before proceeding, carefully review this Terms of Service Agreement (referred to as the "Agreement"). This document outlines your rights and obligations when using ProxyHero Services, details your access to these services, and governs the relationship between AccessMaster LCC (the "Company") and you as a user or client.
1.2. Definition of the Company
In this Agreement, terms like "we," "us," and "our" refer to AccessMaster LLC registered on October 21, 2024 located at Sofia, Zaharna fabric entry A, 3rd floor, 5th ap. The Company serves as the primary service provider under this Agreement.
1.3. Definition of the Client
Anyone utilizing the Company's services or visiting its website is recognized as a "Client" under this Agreement. This includes both natural persons and legal entities, where the latter is represented by an individual.
1.4. Website Definition
The term "Website" specifically refers to the domain proxyhero.app.
1.5. Services Provided
The Company offers various IP address proxy solutions, which include connectivity to the internet and data collection or proxy management tools. Clients may access these services through the Website. The Client's access is restricted to services paid for in full and valid only for the purchased period. A comprehensive list of services is available on the Website, and the Company reserves the right to modify this list at any time without prior notification.
1.6. Eligibility for Access
The Services are available to individuals over 18 years old and to legal entities properly established and represented by authorized individuals. You are responsible for confirming your eligibility and legal capacity to use the Company's Services. By agreeing to this Agreement, you confirm your age or authority to represent a legal entity, and your ability to fulfill the obligations outlined herein.
1.7. Legal Binding
This Agreement establishes a binding contract between you (or the entity you represent) and the Company. By creating an account, purchasing, accessing, or using the Services or Website, you accept and agree to these terms. If acting on behalf of an organisation, you acknowledge your authority to bind it to this Agreement.
1.8. Activation of the Agreement
The Agreement is fully effective once you register an account on the Website. Its provisions also apply to any use of the Website prior to registration, including adherence to the Privacy Policy.
1.9. Conditional Offer
Your acceptance of this Agreement is a condition for accessing or using the Website and its features. If you disagree with any part of these terms, you must discontinue use immediately.
1.10. Agreement Updates
The Company may update the Agreement periodically to reflect new laws, regulations, or improvements to services and features. Changes are effective upon publication. It is your responsibility to review the Agreement regularly. Continued use of the Services indicates your acceptance of the latest terms.
1.11. Contact Information
For any queries regarding this Agreement, please contact us at support@proxyhero.app.
2. USER ACCOUNT
2.1. Creating an Account
To use the Services, you must register an account on the Website by completing the registration form at https://console.proxyhero.app/auth/register. This involves providing necessary details such as your name, organization (if applicable), email, password, billing information, and other relevant data.
2.2. Privacy Policy
By using the Website and creating an account, you consent to the processing of your personal data for service provision, website functionality, and marketing. Details about data usage are outlined in the Privacy Policy at https://proxyhero.app/tos.
2.3. Required Registration Information
During registration, you must provide:
- Your personal details or those of your representative;
- Your organization’s name (if applicable);
- A valid email address;
- Your country of residence;
- A functional phone number;
- A unique password;
- Specific service requirements (e.g., traffic volume, duration of use);
- Confirmation of agreement to the Terms and Privacy Policy;
- Proof of being a natural person or an authorized representative.
The Company may revise the information needed for registration at any time, adding or removing requirements.
2.5. Verification Process
To ensure compliance and service delivery, the Company may request identity verification or confirmation of the details provided. All such checks are conducted under the Privacy Policy.
2.6. Email Verification
You must verify your email address by clicking the link sent to your registered email.
2.7. CAPTCHA Requirements
For security purposes, you may be asked to complete a CAPTCHA test during registration, login, or other processes as deemed necessary by the Company.
2.8. Data Resubmission
You may be required to update or resubmit your registration information periodically or as requested by the Company.
2.9. Accuracy of Information
By registering, you confirm that the information provided is accurate, current, and legitimately yours. This includes the use of your own email address and payment methods.
2.10. Account Confidentiality
Your account is for personal or organizational use only and must not be shared with unauthorized parties. You are responsible for safeguarding your login credentials and notifying the Company of any unauthorized access. Ensure that your password remains unique and confidential.
By adhering to these revised terms, the integrity of the original legal content is preserved while rewording prevents direct phrase-based searchability.
3. PRICING AND PAYMENT TERMS
3.1. Service Fees. Services may either be offered free of charge or for a specified fee (e.g., on a free-trial basis for a limited time – see Clause 3.4). The Company retains the right to unilaterally establish the pricing for Services, including their duration, promotions, discounts, and payment rules. The current pricing details for all Service categories can be found on our Website, proxyhero.app.
3.2. Tax Responsibilities. Prices listed for our Services do not include taxes and are displayed net of any applicable charges such as withholding taxes or other levies. You, as the Client, are solely responsible for covering any taxes, duties, or fees associated with the Services, where applicable.
3.3. Price Adjustments. We reserve the right to modify the fees for our paid Services to reflect changes in our operational costs (e.g., expenses related to sales, marketing, personnel, IT, etc.). Any price changes will not affect ongoing subscriptions or payments already made for single-time Services. Updates to prices take effect upon subscription renewal or new orders. It is your responsibility to verify the latest pricing and Service features on the Website before placing an order. Should you disagree with a new price, you may cancel your subscription before the next billing cycle or refrain from making further purchases. Continued use of Services constitutes acceptance of the updated pricing.
3.4. Free Trial Periods. We may provide free trials for certain paid Services (the "Free Trial"). These trials are valid for a limited time and, upon expiration, the Services will be suspended unless payment is made for further usage.
3.5. Payment Obligations. You are required to pay for any paid Services purchased, including associated fees and charges incurred under your account. Payment terms, methods, and schedules are detailed on the Website and in your Account. Non-payment may result in suspension or cancellation of the Services.
3.6. Accepted Payment Methods. To acquire Services from our Website, you must provide valid payment details, such as a credit card, debit card, or any other accepted payment method listed on the Website.
3.7. Billing Authorizations. By supplying a payment method, you confirm that you are authorized to use it, the payment information provided is accurate, and you permit us to charge the selected method for the Services purchased. You can access your billing history through your Account, and any payment inquiries can be directed to us.
3.8. Fraud Prevention. We reserve the right to verify payments made via credit or debit card before processing your purchase.
3.9. Payment Transactions. The Company may retry failed payment attempts to finalize transactions and reserves the right to amend its payment processing partners as needed.
3.10. Subscription Services. Our Services may be purchased on a one-time-use or subscription basis (e.g., monthly, annually, or otherwise). Subscriptions renew automatically unless canceled before the renewal date. Payment options for subscriptions include (i) scheduled payments based on the time period elapsed or (ii) usage-based payments for proxies consumed. The specifics are outlined in the Service description on the Website. You must ensure your payment information remains valid and sufficient funds are available for subscription coverage.
3.11. Recurring Charges. Subscriptions involve automatic renewals and recurring charges using the agreed-upon payment method and intervals unless canceled beforehand.
3.12. Service Fee Structures. Services are offered based on various pricing models:
- Proxy usage/GB-based pricing,
- One-time payments for a specific duration,
- Subscriptions (monthly/yearly/otherwise – see Clause 3.11),
- Custom agreements for businesses and wholesale clients.
3.14. Updated Payment Details. Notify us promptly of any changes to your payment information (e.g., new card numbers or expiration dates) to avoid interruptions in subscription services.
3.15. Payment Providers. Purchases may be facilitated through third-party providers or payment processing companies, as specified by the Company.
3.16. Fee Disputes. Any concerns regarding fees or charges must be submitted in writing within three months of the transaction date.
4. REFUND POLICY
4.1. General Refund Conditions. Payments for Credits, subscriptions, or one-time-use Services are non-refundable, except when Services are defective or inactive due to Company-related technical issues within the first 24 hours of purchase. If the problem is not resolved promptly, you may request a refund by providing proof of the issue. Claims submitted after the 24-hour period imply acceptance of the Service quality.
4.2. Refund Method. Approved refunds are processed through the original payment method or as Credits added to your Account.
5. SHIPPING POLICY
5.1. Delivery of Proxy Services
After your payment is successfully processed, proxy access will be delivered instantly to the email address or account tied to your purchase. You will also receive comprehensive instructions to configure and utilize the service.
5.2. Delivery Timeline
- For first-time customers: Proxy service details are sent within 5–10 minutes after purchase verification.
- For existing users or subscribers: Access is typically granted immediately following payment confirmation.
Should you encounter difficulties in receiving your proxy access or setting up the service, please reach out to our support team via email at support@proxyhero.app.
5.4. Refunds and Cancellations
As the service provided is digital, all sales are final. For exceptions and more details, refer to Section 4 titled “Refund Policy.”
5.5. Service Renewal
- One-time use: Service renewal requires you to actively choose to continue and submit payment for another period.
- Subscription-based use: Subscriptions automatically renew based on the chosen billing cycle. Prior to the renewal date, an email reminder will be sent. To cancel your subscription, ensure the cancellation is completed at least 24 hours before the renewal date.
6. LICENSE TERMS
6.1. License Scope
Subject to compliance with this Agreement, we provide you with a personal, non-transferable, revocable, and limited license to use the systems, software, or materials available on our Website in connection with your purchased Services. The duration and scope of this license depend directly on the Services you purchase. No other rights, explicit or implied, are granted under this Agreement.
6.2. Permitted Use of Licensed Materials
The Company’s systems, software, or materials accessible via the Website may only be used for research, personal purposes, or lawful commercial activities as outlined in this Agreement and relevant laws. Use of these materials ends upon cessation of service use or termination of this Agreement. The Company retains the right to suspend or withdraw support for any functionality, partially or entirely, without prior notice. In such cases, your license will be automatically suspended.
6.3. Ownership Rights
All rights to the Company’s systems, software, and materials remain with the Company or its licensors. You receive no ownership of any content, tools, or systems provided. This applies equally to the Website, Services, or any associated intellectual property, including reports, designs, and other Company-generated materials.
6.4. Restricted Uses of the License
The following actions are prohibited unless expressly permitted:
- Republishing materials from the Website.
- Selling, leasing, or sublicensing materials from the Website.
- Publicly displaying Website materials.
- Copying or exploiting Website content for commercial purposes.
- Redistributing Website materials.
- Modifying or editing materials found on the Website.
- Using the Company’s systems/software/materials in a way that damages or impairs the Website’s availability or functionality.
If you voluntarily provide suggestions, feedback, or ideas regarding the Company’s Website, systems, or services, you agree that:
- Such feedback is non-confidential unless otherwise agreed in writing.
- The Company may freely use, modify, or commercialize the feedback without any obligation to compensate you or provide notice of usage.
- You waive any rights, including moral or equivalent rights, related to the feedback provided.
7. RESTRICTED AND UNACCEPTABLE USAGE
7.1 General Principles
The Company is committed to maintaining a secure and user-friendly environment for its Website and Services. Therefore, any utilization of the Website and Services for illicit purposes, including but not limited to money laundering, terrorist activities, or violations of trade sanctions, is strictly forbidden. Users found in violation of any applicable laws or this Agreement—whether through repeated breaches or a single infraction—may have their Accounts or access to Services suspended or terminated without prior notice, at the Company’s sole discretion. For further details, refer to Section 11, “Suspension and Termination.”
7.2 Activities Deemed Prohibited
When accessing and using the Website and Services, you must not engage in or facilitate others in performing the following actions:
Note: The list below is illustrative and not exhaustive.
7.2.1 Illegal Actions
Participate in, promote, or provide guidance on any form of unlawful conduct, such as theft, fraud, forgery, blackmail, bribery, violence, and other criminal offenses punishable under the law. This includes activities such as evading legal enforcement, aiding money laundering, or facilitating prohibited transactions.
7.2.2 Terrorism and Related Support
Directly or indirectly support terrorism by creating, distributing, or engaging with materials related to terrorist organizations, illegal groups, or criminal bodies. This includes content that facilitates communication with such entities, recruits members, finances activities, or provides information on the creation of weapons or tools for terrorist purposes.
7.2.3 Fraud and Impersonation
Engage in fraudulent activities, including identity theft, misrepresentation, or unauthorized collection or distribution of financial data, credit card details, or other sensitive information. Fraudulent impersonation or pretending to hold a false identity for deceitful purposes is also prohibited.
7.2.4 Malicious Practices
Encourage or promote witchcraft or similar harmful practices that violate human rights or cause physical harm.
7.2.5 Malware Distribution
Create, transmit, or distribute malicious software, including but not limited to viruses, trojans, spyware, or adware, that disrupts or compromises the operation of computers, networks, or related systems.
7.2.6 Network Disruption
Perform actions such as Denial-of-Service (DoS) or Distributed Denial-of-Service (DDoS) attacks that impair or render network resources inaccessible.
7.2.7 Unauthorized Interference
Access or interfere with other systems, devices, or networks without authorization, causing disruption, damage, or denial of service.
7.2.8 Distribution of Harmful Content
Share or distribute content deemed abusive, harassing, illegal, or otherwise objectionable, including material that infringes on the rights of others or poses a hazard to public safety.
7.2.9 Prohibited Content
Engage with or distribute content that is improper, socially unacceptable, or violates societal norms, including pornography, materials promoting child exploitation, drug use, human trafficking, or incitement to violence. This prohibition extends to content that encourages hate speech, misinformation, or acts of extremism.
7.2.10 Hate Speech and Discrimination
Promote, endorse, or engage in hate speech, racism, religious intolerance, or any form of discrimination, including content that incites violence or disrupts social harmony.
7.2.11 Intellectual Property Violations
Violate copyright, trademarks, or other intellectual property rights by distributing pirated material, circumventing copyright protections, or providing unauthorized tools for piracy.
7.2.12 Fraudulent Online Activities
Conduct online scams, click fraud, or generate fake traffic aimed at exploiting advertising platforms, inflating metrics, or damaging digital ecosystems.
7.2.13 Manipulated Social Engagement
Operate fake social media accounts, produce deceptive reviews, or create artificial social engagement such as false likes, shares, or comments.
7.2.14 Privacy Breaches
Engage in invasive activities such as wiretapping, espionage, or unauthorized sharing of private information, including medical records, communication logs, or confidential data.
7.2.15 Competition with the Company
Develop, assist in, or operate any service that directly competes with the Company’s offerings, or replicate its features, ideas, or functionalities.
7.2.16 Service Disruption
Engage in activities that interfere with the integrity or performance of the Website or Services.
7.2.17 Unauthorized Access
Use the Services or Website after suspension or termination of your Account or if barred from access for any reason.
7.2.18 Automated Tools
Use bots, scrapers, or other automated tools to access or exploit the Services without explicit prior consent.
7.2.19 Unauthorized Commercial Use
Resell or commercially exploit the Company’s Services or intellectual property rights without authorization.
7.2.20 Lawful Use Requirement
Ensure your use of the Website and Services complies with applicable laws and regulations. Any attempt to bypass or evade this Agreement is strictly prohibited.
7.3 Compliance with Legal Framework
As the Company is registered in Bulgaria, all activities must align with applicable laws of Bulgaria, EU regulations, and relevant international frameworks. Clients are solely responsible for verifying compliance with these standards and seeking legal advice if necessary.
7.4 Blocking Access
Certain websites or content deemed harmful, illicit, or against public interest may be blocked by the Company or local internet providers. Clients are urged not to attempt access to such blocked content, as doing so may result in the suspension of Services (see Section 11).
7.6 Reporting Violations
We encourage clients to report violations of these rules or suggest additional content for blocking. Any information shared with the Company is voluntary and does not warrant compensation.
7.7 Personal Responsibility
Clients are expected to exercise reasonable judgment in identifying prohibited actions or content.
8. DISCLAIMERS8.1 Verify Information
While efforts are made to maintain accurate and up-to-date information on the Website, the Company does not guarantee its completeness or correctness. Clients are advised to confirm details before making decisions and to contact the Company at support@proxyhero.app with any questions.
8.2 "As-Is" Services
The Website and Services are provided "as-is," with no warranties implied or expressed. The Company disclaims liability for errors, performance issues, or any potential infringement. Some exclusions may not apply in certain jurisdictions, and users may have additional rights based on local laws.
9. LIMITATION OF LIABILITY
9.1. Awareness of Risks
Utilizing, transmitting, or retrieving data and content over the internet involves inherent risks. We strongly advise you to fully understand these risks before using our Services. The Company disclaims responsibility for any behaviors or actions of its Clients, users, or visitors while they access or utilize the Website and Services. As a Client, you acknowledge and accept the risks associated with the use of our Website and Services, including, but not limited to, those outlined below:
9.2. IT and Software Vulnerabilities
We do not guarantee that access to the Website and Services will be uninterrupted or error-free. Software, associated technologies, or systems may have bugs, vulnerabilities, or other flaws. Issues such as downtime, data loss, service delays, errors, outdated information, or corrupted files may occur. At our discretion, we may modify, suspend, or terminate the Services or specific features at any time. To the extent allowed by law, we are not liable for such changes or disruptions. Occasionally, unexpected outages due to software, hardware, telecommunication, or other failures may impact the Services. We cannot control the timing, frequency, or duration of these interruptions.
9.3. Regulatory Compliance Risks
Legal jurisdictions may implement new regulations or reinterpret existing ones, potentially affecting the operation or use of the Website and Services. While the Company strives to comply with applicable regulations, you are responsible for ensuring your use of the Services adheres to relevant laws.
9.4. Threat of Theft or Attacks
The technologies and platforms underlying the Services may be susceptible to electronic or physical attacks that could impact their development, operation, or usability.
9.5. Tax Implications
Your use of the Website or Services may carry tax obligations. Consult your tax advisors to understand the potential implications and ensure compliance with applicable tax laws.
9.6. Spoofing and Phishing Risks
Be cautious of spoofing or phishing attacks that may appear to originate from the Company. Always log in at the official portal (e.g., console.proxyhero.app) and verify communications by contacting us directly at support@proxyhero.app if you have doubts. The Company is not liable for losses resulting from such attacks, including those involving fraudulent advertisements or links.
9.7. Use at Your Own Risk
The use of the Website and Services is at your sole discretion and risk. The Company, its affiliates, employees, officers, and directors are not liable for any direct, indirect, punitive, incidental, special, or consequential damages arising from your use or inability to use the Services or Website. In all cases, the Company's liability is capped at the total amount paid by you in the 12 months preceding the event in question, excluding attorney fees or court costs, unless otherwise mandated by applicable law.
9.8. Jurisdictional Variations
Some jurisdictions may not allow the exclusion or limitation of liability for certain damages or claims. If such exclusions are not permitted in your area, the Company’s liability is limited to the maximum extent allowed by applicable law.
9.9. Access Responsibility
It is your responsibility to ensure compatibility with hardware, software, or other technical requirements needed to access the Website and Services. If you encounter technical issues, contact support@proxyhero.app for assistance. However, the Company is not obligated to provide solutions or compatibility support.
9.10. Internet Security and Reliability
Although the Company takes security measures to protect the Website and Services, the internet is inherently insecure, and unpredictable events like cyber-attacks or data breaches may occur. Clients should implement their own security measures to protect their data and systems.
10. INDEMNIFICATION
You agree to indemnify and defend the Company, its affiliates, and their respective employees, agents, and representatives against claims, liabilities, and expenses (including legal fees) arising from your breach of this Agreement, noncompliance with laws, or misuse of the Services.
11. ACCOUNT SUSPENSION OR TERMINATION
11.1. Company-Initiated Actions
We may suspend or terminate your account if:
- Your account details are inaccurate or fail to meet legal requirements.
- You breach the Agreement or relevant laws.
- Your actions pose risks to the Company or third parties.
- Other reasons deemed significant by the Company.
In cases of suspension, we will notify you via email, specifying the reason, suspension duration, and steps for reinstatement (if applicable).
11.3. Consequences of Termination
If terminated due to your breach, you forfeit refunds or rewards. Your right to access the Services ceases immediately.
11.4. Permanent Ban for Violations
If the Company suspects legal violations, it may report the matter to law enforcement and impose a lifetime ban.
11.5. Termination Requests
To terminate your account, use the “Delete Account” option in your settings or email us at support@proxyhero.app.
12. THIRD-PARTY SERVICES
Third-party service providers may assist in delivering the Services. These services are governed by the providers' terms, and the Company is not responsible for disputes or data handling by such providers.
13. GOVERNING LAW AND DISPUTE RESOLUTION
13.1. Applicable Law
This Agreement is governed by the laws of Bulgaria, excluding conflict of law principles.
13.2. Informal Dispute Resolution
Contact us at support@proxyhero.app for dispute resolution before pursuing legal action.
13.3. Judicial Resolution
Unresolved disputes may be brought before courts in .
13.4. EU Online Dispute Resolution
EU residents can report disputes via the European Commission’s online platform.
14. MISCELLANEOUS
Key provisions regarding sanctions, restricted jurisdictions, severability, and force majeure apply as outlined in this Agreement.
15. CONTACT INFORMATION
For inquiries, email:
- General: support@proxyhero.app
- Privacy: privacy@proxyhero.app
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